Article : Challenges And Opportunities For Providing Online Information Services At Research And Development Institutions In Addis Ababa, Ethiopia: Users’ Perspective

Title

Challenges And Opportunities For Providing Online Information Services At Research And Development Institutions In Addis Ababa, Ethiopia: Users’ Perspective

Author

Sasikala Chagari, Bahiru Shifaw Yimer

This paper is the result of a survey conducted in an attempt to know the status of online electronic information services in research and development organization in Addis Ababa, Ethiopia. It is conducted based on assessment of users’ of the selected target institutions, namely AHRI, EIAR, EPHI, FAO and OSSREA. Census study was adopted to collect data from 336 scientific staff and 69.9% of the respondents returned back the questionnaires completed. Using SPSS software, data were analyzed and interpreted. Based on the study results, those institutions’ research libraries are lagging behind in providing electronic information sources. Of course, government owned research libraries have some electronic database subscribed nationally through PERI-INASP project, but there is little effort to digitize locally produced research works including library owned books and reference materials. Respondents indicated that they have not been given that much significant chance to deal about library and information service provisions, digitization as well as other user problems and needs. Out of total respondents, only 35 (14.9%) of them confirmed as there is a chance given to users to participate in the development of library websites and online electronic information resources. On the other hand privately owned (Nongovernmental international organizations) are providing more or less coordinated and organized online information services as compared to government owned research institutions’ library. Besides, the research result revealed that respondents of government supported institutions' libraries are less satisfied by the library services as compared to nongovernment owned institutions' libraries. In general, respondents’ preference to information provision mode is also Google search over in house developed electronic or printed information sources. But respondents actually are using printed information sources from their libraries as they have no other better option to use. 

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