Article : The Effectiveness Of Performance Management As A Survival Strategy In Micro- Finance Institutions In Bulawayo Metropolitan Province (Period 2010-2013)

Title

The Effectiveness Of Performance Management As A Survival Strategy In Micro- Finance Institutions In Bulawayo Metropolitan Province (Period 2010-2013)

Author

B Mbuyisa

  The purpose of this study is to examine the effectiveness of performance management as a  survival strategy in Micro-finance institutions in Bulawayo Metropolitan Province.  According to Neely (1999), performance management is key to the success of any organisation if properly implemented. The data for this study were collected through structured questionnaires from a sample of 15 micro finance institutions in Bulawayo. Target respondents were front line officers and business development officers because of their expect opinion and frequency of their communication with customers. Data were presented in tables and bar charts and analysed using frequency counts and percentages. In general, the results show that there is a direct relationship between performance management of employees and the performance of Microfinance institutions. Microfinance institutions that   exhibited higher organisational performance are those that trained their employees extensively, provided them with employment security, gave them open room for participation and also based the employee appraisal criteria on outcomes.                 






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